Customer service
More time for customers
Your customers get an answer to their questions right away. Your team in turn has time again for the cases that need personal help.
Free of charge and no obligation.
The difference
No more of the same old questions
Before: Where is my parcel? Do you have this in stock? Your team answers the same questions every day and is constantly pulled away from its work.
After: For questions like these, the answer is ready and waiting. Your team checks briefly and takes care of what really matters.
What you get
Happy customers, relaxed team
Quick answers
Your customers no longer wait for hours for a simple piece of information.
Fewer interruptions
Your team is not constantly pulled away and gets on with its actual work.
Time for the personal touch
For complaints and special requests, someone has time for the customer without rushing.
How we get there
Three steps to a relieved team
We take a look
You show us which questions keep coming up in your business. We show you which of them your team gets rid of.
We set it up
The answers are based on your own information: orders, delivery times and terms.
Your team decides
Whatever is tricky lands directly with the right person — with everything they need for it.
Frequently asked questions
Good to know
- Does this not come across as impersonal to our customers?
- On the contrary: simple questions are answered faster, and your team finally has time again for personal matters.
- What happens to questions that are not simple?
- They land with your team, along with the previous messages. Nobody has to ask the customer the same thing twice.
- Where do the answers come from?
- From your own information, such as orders, delivery times and terms. Whatever is not in there goes to your team.
- What does it cost?
- The price depends on how many requests reach you and through which channels. In the initial consultation we show you what it brings you. The consultation itself is free.
- Who builds it?
- AlpenApps from Feldkirch in Vorarlberg, Austria. You talk directly to Samuel Welte, who also develops your solution. We work for retailers and businesses in Vorarlberg and the Lake Constance region.
Last updated:
Which question do you hear ten times a day?
Tell us briefly how things work in your business.
We show you where you save the most time.